Share this Job

Account Manager

City:  Highland Heights
Country/Region:  US


About Prysmian Group


Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.


We are almost 29.000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. (Make Your Mark!) 


Team Overview and Job Responsibilities


In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, managing orders, and work with functional areas throughout the organization to ensure customer satisfaction.


What you’ll do:

  • Manage quote requests, product promotions and analyze sales data
  • Manage customer requests, including phone calls, e-mails, faxes, and other forms of electronic communication
  • Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
  • Process requests for quotes by providing pricing and product availability in a timely fashion, typically within 24 hours
  • Process orders from customers and acknowledge within 48 hours
  • Continuously develop product knowledge through internal and/or external trainings
  • Process customer returns and claims in a timely manner and initiate corrective action if necessary
  • Participate in cross-functional projects impacting the department and the organization
  • Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
  • Provide back-up assistance and coverage for other teams as required
  • Be the voice of the customer to the Prysmian organization



Who are we looking for?





  • Experience in sales, customer service, or account management
  • International logistics experience
  • Proficiency in Microsoft Office
  • Analytical, documentation, and problem-solving skills
  • Technical aptitude to understand product functionality, specifications, and applications
  • Desire and ability to excel in a rapidly changing, fast-paced environment
  • Motivated both individually and on a team level
  • Organizational, time management, multi-tasking, and follow-up skills
  • Associates degree



  • BS Degree
  • Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus



Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated, and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.


Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.


Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Nearest Major Market: Cincinnati

Job Segment: Account Manager, Telecom, Telecommunications, Medical, Engineer, Sales, Technology, Healthcare, Engineering