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Customer Care Specialist

City:  Keila
Country/Region:  EE

About Prysmian Group

Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector. We are almost 29.000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.“Make your mark”


Team Overview and Job responsibilities

We are looking for a Customer Care Specialist to our Plant in Keila, Estonia. You will be reporting to The Head of Customer Care and will work together with colleagues in the Sales and Supply Chain. Our customers are both in industry, electricity network companies and with our large wholesalers.

You will be responsible on the following:

  • Daily communication with clients
  • Making offers
  • Receiving and entering orders in SAP software
  • Sending order confirmations
  • Tracking delivery times and arranging transportation on time


Who are we looking for?

We are looking for a candidate, who has:

  • Good computer using skills (good knowledge of SAP is advantage)
  • Advanced level of verbal and written Estonian and English
  • Willingness to speak to customers and for teamwork
  • Analytical skills and desire to learn
  • Independence and flexibility in solving problems
  • Accuracy and honesty in daily work

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements. Line Mangers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

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