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Information Technology Support (Lexington, SC)

City:  Lexington
Country:  US
Description: 

Are you a highly motivated individual with a passion for innovation?
 

Are you seeking a role that will continue to challenge you in a company committed to championing your growth?
 

Prysmian Group is the world leader in the energy and telecom cable systems industry. Spanning 50 countries, 112 plants, 25 research and development centers, and employing over 30,000 associates, we have a strategic footprint that allows us to service emerging markets and communities across the globe with ease. Prysmian Group is presently on a full integration path with General Cable. This growth is only the beginning. We are presently looking for top talent to join our team during this exciting time.

 

WE’RE LINKING THE WORLD WITH THE FUTURE OF CABLE TECHNOLOGY

 

Overview:
As the Local System Administrator (LSA) you are responsible for responding to hardware/software inquiries for the LSA support team. This team manages, configures and supports end user devices including but not limited to desktops, laptops, tablets, thin clients, printers, monitors, as well as troubleshoot and support Microsoft Office applications, updates to various third-party software and Endpoint security definition updates. This position is asked to participate and, in some cases, act as a project lead on various IT projects such as applications upgrades and infrastructure refreshes.

 

Principal Duties & Responsibilities:

  • Troubleshoot all computer related problems
  • Perform daily system monitoring, verifying the availability of all hardware, server resources, systems and key processes
  • Install work stations, software and peripherals
  • Create, change, and delete user accounts per request
  • Manages desktop, laptop, mobile devices, printer hardware and software inventory, including installation, refurbishment and maintenance.
  • Manages hardware and software for workstations and provides user support including problem-solving technical issues. Ensures corrective actions are implemented and hardware/software are functioning for various plant Manufacturing Execution Systems solutions.
  • Responds to user queries, answers questions, and resolves hardware and software problems
  • Works with corporate HQ staff on any new software/hardware deployments
  • Documents standardized user (internal customer) processes and procedures and "how to" documentation
  • May be required to support critical systems after hours, nights and weekends and respond to emergencies on a 24/7 basis


Knowledge/Skills/Abilities:

  • 5+ years’ experience in system administration and computer technical support
  • Good analytical and troubleshooting skills
  • Ability to adapt to current technologies and maintain technical skill levels.
  • Ability to effectively communicate, both orally and in writing, including using proper grammar, spelling and punctuation (e-mail), with tact and diplomacy.
  • Ability to manage conflicting priorities and customer expectations.
  • Ability to use good judgment, analytical abilities and effective problem-solving skills.
  • Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, paying close attention to details
  • Demonstrated ability to work effectively in a fast-paced workforce
  • May sometimes be required to work evenings and weekends with little advanced notice


Qualifications:

  • 3 years of experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support. Experience should include IT ticketing and request systems, any relevant certifications and best practices methodologies
  • Knowledge of portable technologies such as laptops, tablets, and smart phones
  • Experience with enterprise class desktop software such as Windows 7 & 10, Office 2010, 2016, Endpoint Protection antivirus, remote management tools and troubleshooting, asset management and inventory, printing and call centers
  • Experience supporting/configuring thin-client devices such as Wyse terminals or CLI’s
  • BS in Information Technology, MIS or related technical degree preferred
  • A+, Network+, Microsoft certifications preferred
  • Experience with Windows active directory, corporate network infrastructure and group policies preferred
     

Work Environment/Physical Demands:

  • Works out of a normal office environment with standard office equipment available.
  • Will be required to sit, bend, kneel, squat, use keyboard, read, write, and speak fluently.
  • Employee will regularly be required to lift and carry objects of 10-25 pounds as needed.
  • Employee will occasionally be required to lift and carry objects of 25-30 pounds as needed.
  • Employee will be required to work productively and cooperatively in a high-volume, fast paced, highly pressured environment and be able to respond efficiently and courteously to unanticipated problems and crisis.
  • This role is not typically exposed to adverse environmental conditions, except excessive eye strain and possible lifting injuries
  • When travel is necessary, will be exposed to typical travel environment and surroundings

 

Prysmian Group is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

 

 


Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina

Job Segment: Information Technology, Technical Support, Telecom, Telecommunications, Medical, Technology, Healthcare