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Commercial Sales Coordinator T&I (AU)

City:  Liverpool
Country:  AU

This role supports the Trade & Installers Channel. The primary purpose of this role is to provide effective customer service, coordination and support to T&I
Customer base. In collaboration with the external sales team you will strive to win profitable business through the effective service of customer relationships,
enquiries and quotations. You will also manage projects and sales orders to offer the best service we can. In addition you are required to work effectively and
Commercial Sales Coordinator - T&I
collaboratively within the team, building strong relationships across the business and with Customers. Being able to influence internal and external peers as well as other Prysmian staff is an essential component of the role.

Key Accountabilities:
•Work closely with the External Sales Team to win profitable business through the effective management of customer relationships, enquiries, quotations, orders.
•Effectively manage customer orders and specific Customer requirements e.g. Review order requirements and reflect into SAP, price, call offs, blocked orders,
•Ensure service continuity in your absence. Ensure that important documents/correspondence are maintained in the Q drive for common/ ease of access
code generation, customer complaints, credits, returns, QA issues etc. for all of the team

•Proactively maintain lines of communication with customers on services offered and service standards achieved

•Liaise with the Commercial Managers & External Sales Team regarding customer needs

•Proactively manage the relationship of defined key accounts in collaboration with External Sales Team
•Provide fast, efficient customer service that engenders repeat business
•Manage call offs, blocked orders, customer complaints, code creations, credits and returns for your orders
•Implement pricing policy, strategy and tactics within agreed guidelines
•Use the tools, processes and systems provided to effectively and efficiently win order. Work closely with the T&I team to meet or exceed plan for CM$, Volume
for the channel.
•Provide administrative, systems and process support to the T&I team
•Proactively participate in Continuous Improvement initiatives and activities with focus on Improvements of Customer Services and reduction in waste.
•Collaborate with External Sales team and the various functional areas of the business
•Work with all the different departments in an effort to facilitate an outcome for your Customers
•Recognise the value and contribution of the other members and treat all with respect
•Be positive and Bring enthusiasm to the team and celebrate success
•Understand personal skill sets and areas of development and in conjunction with Manager create and maintain Individual Development Plan
•Collaboratively participate in P3 (Prysmian People Performance) Program
•Take reasonable care to ensure health and safety of self and others and adhere to WHS guidelines and directives.

Job Segment: ERP, SAP, QA, Sales, Technology, Customer Service, Quality

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