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Bilingual Commercial Account Manager

City:  Brampton
Country/Region:  CA
Description: 

About Prysmian Group

 

Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

 

We are almost 29.000 employees, across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. (“Make your mark”  https://www.youtube.com/watch?v=ZVx-NAGfjEs&feature=embtitle

 

Team Overview and Job Responsibilities

 

The Account Relationship Manager is responsible for successfully maintaining customers and working with established distributor’s and agent’s account business through proactive customer service.

In this role, you are responsible for responding to all inquiries from established customers, processing requests for quotes, entering orders, managing orders, and working with functional areas throughout the organization to ensure customer satisfaction. 

 

What you’ll do:

  • Entering, managing, and expediting orders to facilitate the timely delivery of products to customers
  • Respond to calls/e-mails/faxes daily from customers, distributors, agents and outside sales personnel
  • Communicate technical information to customers, distributors and end-users, including technical specifications, samples, and catalogs
  • Process requests for quote by providing pricing and product availability, and proactively following up on quotes in order to win business and gain market intelligence
  • Develop and maintain product knowledge through product certification of up to 6 product lines including custom products
  • Confer with supply chain, warehouses, regional distribution centers, and carriers to supply customers with desired products as expeditiously as possible
  • Process customer returns and claims in a timely fashion
  • Resolve customer complaints professionally and effectively
  • Communicate with customers, distributors, and agents in a professional and timely manner both verbally and in writing
  • Provide back-up assistance and coverage for other team members
  • Attend required training classes, achieve product certification, and participate in Lean projects
  • Participate in cross-functional projects, both on a departmental and company-wide basis, and share pertinent information with fellow team members
  • Participate in departmental initiatives and objectives

 

Who are we looking for?

Qualifications:

 

Required:

  • Experience in inside sales, account management, customer service, or similar
  • Proficiency in Microsoft Office Systems
  • Analytical, documentation, and problem-solving skills
  • Technical aptitude to understand product functionality, specifications, and applications
  • Excellent written and verbal skills necessary in English and French
  • Time management skills, especially the ability to organize and manage multiple priorities
  • Bachelor's degree preferred

 

 

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated, and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

 

Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

 

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.


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