Share this Job

Customer Service Rep

City:  Rocky Mount
Country:  US

Are you a highly motivated individual with a passion for innovation?

Are you seeking a role that will continue to challenge you in a company committed to championing your growth?

Prysmian Group is the world leader in the energy and telecom cable systems industry. Spanning 50 countries, 112 plants, 25 research and development centers, and employing over 30,000 associates, we have a strategic footprint that allows us to service emerging markets and communities across the globe with ease. Prysmian Group is presently on a full integration path with General Cable. This growth is only the beginning. We are presently looking for top talent to join our team during this exciting time.



Principal Duties & Responsibilities:

  • Main focus of position is promoting and selling DEP manufactured, PPR and "NEW" products.
  • Maintain up to date customer contact information and track all pertinent sales activity and opportunities.
  • Maintain personal contact with key customers in their assigned regions.
  • Participate in special promotions and assist customer service in pro-actively "selling" these promotions.
  • Manage and direct the entire order process, from time of request for quotation to order acceptance, shipment and billing.
  • Determine the appropriate combination of products that will meet the customer's need and quote prices accordingly.  In addition, determine the best combination of carrier, freight terms and shipping date that will meet or exceed customer's requirements.
  • Follow up with inbound sales inquiries.
  • Coordinate activities related to the customer's requirements with Sales, Marketing, Distribution, Production, Inventory Control, and/or our authorized distributors after ensuring necessary approvals and involvement of required parties have been obtained.
  • Perform data entry necessary to enter, maintain and perform inquiry functions in the computer system.
  • Initiate and coordinate material returns and assist in reconciling customer accounts by initiating credit and debit memos in coordination with DEP Accounts Receivable.
  • Serve as point of contact for troubleshooting customer problems.
  • Initiate and follow through utilizing the Customer Feedback System and Internal Corrective Action Systems.
  • Update pricing as negotiated by DEP Sales Managers.
  • Has the authority to make price adjustments as necessary within established guidelines.
  • ssist in the filing and storage of customer order records and maintaining customers’' future order backlog according to procedure.
  • May substitute for outside Sales Mangers in their absence.
  • Cross train and learn all activities in order to effectively support the department in the absence of the department manager or other payroll specialists.
  • Establish and maintain a positive working relationship with employees, executive management, co-workers, and outside agencies to promote a quality service image.
  • Assist with other responsibilities and projects, as needed.
  • Additional special projects and duties as assigned.


  • Demonstrate a commitment to provide superior service.
  • Demonstrate strong organizational, time management and interpersonal skills.
  • Capable of planning and following through on several tasks simultaneously and interacting with other functional groups.
  • Meticulous attention to detail and ability to manage multiple tasks.
  • Excellent oral and written communication skills.
  • Exhibited selling and negotiation skills.
  • In-depth knowledge of operating procedures, systems, and organization

Required Qualifications:

  • High School Graduate or equivalent; additional education desired
  • Proficient in English; MS Office products; SAP

Work Environment/Physical Demands:

  • Works out of a normal office environment with standard office equipment available.
  • Will be required to sit, bend, kneel, squat, use keyboard, read, write, and speak fluently.
  • Employee will be required to work productively and cooperatively in a high-volume, fast paced, highly pressured environment and be able to respond efficiently and courteously to unanticipated problems and crisis.
  • This role is not typically exposed to adverse environmental conditions except for excessive eye strain


Prysmian Group is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.


Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount

Job Segment: Customer Service Representative, Telecom, Telecommunications, Payroll, Customer Service, Technology, Finance

Find similar jobs: